Frequently Asked Questions

Utilizing an innovative combination of traditional travel agent services and individualized wellness coaching, CXN Travel emphasizes both physical and mental wellness. We utilize a proprietary formula to identify wellness-focused hotels and restaurants and have exclusive partnership agreements across the United States providing wellness-centered lodging environments and amenities. Additionally, we have personal contacts at many hotels enabling the CXN Travel team to ensure our client’s needs and preferences are taken seriously.

Yes, we specialize in reducing the stress of travel for individuals (and their family members) who have struggled with mental health & wellness. Our clients primarily include individuals who are in recovery from addictions, our services are beneficial for anyone who experiences anxiety when traveling or would prefer a less alcohol-focused travel experience.

Yes! Anyone who prioritizes mental health & wellness when traveling can benefit from CXN Travel. Some examples of clients who have enjoyed our services include: babymoon travel, competitive athletes in training, and business professionals who desire a less distracting environment.

Utilizing an innovative combination of traditional travel agent services and individualized wellness coaching, CXN Travel emphasizes both physical and mental wellness. We utilize a proprietary formula to identify wellness-focused hotels and restaurants and have exclusive partnership agreements across the United States providing wellness-centered lodging environments and amenities. Additionally, we have personal contacts at many hotels enabling the CXN Travel team to ensure our client’s needs and preferences are taken seriously.

CXN Travel’s founder & owner utilized his graduate education in clinical social work, knowledge of the neurobiology of stress & resilience, and extensive hospitality operations experience, as a Forbes Five Star hotel & restaurant owner to create a formula identifying supportive hospitality environments. For hotels, the following characteristics are assessed: service, room, amenities, location, and common area design & decor.. For restaurants, the assessed elements are:: service, venue design, non-alcoholic beverage selection, location, and food.

CXN Travel provides clients with personal assistance before, during, and after your trip. We have access to the same rates you will find on the hotels webpage, In addition to rates, which are inclusive of travel amenities, such as room upgrades, resort credits, complimentary breakfast, and more! Our travel network extends across the world.

Absolutely! For the majority of reservations, clients accumulate loyalty points. There are a few discounted rates that are not publicly available, for which clients may not earn loyalty points.

CXNcoaches are both travel planners and wellness coaches. They are individuals with lived experience struggling with mental health & wellness. CXNcoaches are either certified peer support professionals or have over a year of direct coaching experience. Our coaching team is either local to your destination area or does extensive research to recommend supportive resources based on guest preferences. Any guidance given by a CXNcoach is based on their own lived experience and is not considered clinical or medical advice.

A CXNcoach holds either state-specific or nationally recognized professional peer support credentials. Credentialing agencies include, but are not limited to: the National Association of Drug & Alcohol Abuse Counselors (NAADAC), the Connecticut Community of Addiction Recovery (CCAR), the Massachusetts Bureau of Substance Abuse Services (BSAS), etc.el researches and books air travel for clients.

Any deposit made to CXN Travel is refundable until the reservation has been booked. After booking, a planning fee of $30 per day is non-refundable, due to the time required to research the trip itinerary. Any unused CXNcoach time will be refunded, if a reservation is canceled. Hotel, flight, and activity reservations are subject to the vendors’ cancellation policy.

No. Many clients book through CXN Travel due to our wellness-focus. Your CXNcoach will be your point of contact with the hotel and any on-site restaurants. The staff at our partnered hotels have been trained on how best to provide a more supportive environment regardless of why a guest chooses to book through CXN Travel.

Digital accountability tools reference access to a premium DynamiCare Health (DCH) membership, which is available for $20 per day when combined with Concierge Travel Days . The DCH program provides remote witnessed breathalyzer monitoring through a bluetooth linked BACtrack breathalyzer, which must be purchased separately. Also part of the DCH platform is GPS verification of wellness appointments and recovery-centered educational lessons. All tools are accessible via a smartphone application, which is available for both iOS and Android smartphone operating systems.

Working directly with the traveler, CXN Travel is an agency licensed by the International Air Transport Association (IATA) and affiliated with the Travel Edge Network to offer clients travel perks around the world. CXN Travel also builds a national network of mental health organizations to provide support to travelers. Recover Hospitality is a consulting company that advises hospitality businesses on how to create supportive environments for guests and staff who have struggled with mental health & wellness. Additionally, Recover Hospitality has created a proprietary rating system to identify hotels and restaurants that are supportive for individuals in addiction recovery. The company also offers employee wellness programming for hospitality businesses.